Business Analyst And (BI)Reporting Specialist.

• Prepare required documentation before implementing software applications
• Understand and create the process flows which relates to the business system
• Developing and executing various test plans which would further demonstrate the usage of existing project.
• Providing on-call technical support
• Meet the decided deadlines for the assigned tasks
• Deliver training sessions to the newly joined fellow associates
• Learn new tools and processes whenever required
• Conduct business according to the defined standards and policies.

• Provide helpdesk services to our internal clients.

• Manage and progress client support emails and calls.
• Document problems and activity and solution for each case.
• Communicate the status of issues to clients and to the CRM team.
• Identify high priority customer issues and escalate to appropriate team members, including
management.
• Work with customers and other team members to investigate, test and develop solutions and
workarounds to resolve client issues/requests.
• Update users and change permissions within the CRM.
• Create and edit CRM Dashboards.
• Create and edit CRM forms and Workflows.
• Create and edit SharePoint Pages, permissions and Workflows.
• Create reports, forms and other deliverables for projects and tickets.
• Perform in-depth analysis of CRM user issues to determine causes and solutions.
• Deliver CRM Refresher Training on an as needed basis.
• Collaborate with other software developers, business analysts, software architects and IT.
professionals to implement Microsoft Dynamics CRM solutions.